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Provoke provides strategy consulting, implementation and managed services across data & analytics, modern cloud infrastructure and digitalization.

Building adaptable platforms that can easily scale adoption of emerging technologies and reusable patterns, absorb updates and changes with minimal impact to the business.​

A digital transformation strategy

Trustpower adopted an all-cloud strategy five years ago to rearchitect the organization’s IT engine, reduce risk and tech debt and achieve optimal integration on a future-proofed, best-practice cloud platform. Integral to this digital transformation strategy were their Enterprise Applications. These were up for review, assessment and modernization leveraging Microsoft’s Azure cloud platform. content

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Provoke partners with Microsoft to help customers move to Azure

Over the last year Provoke has worked hand in hand with Microsoft technical experts to reimagine our approach to cloud digital transformations. We have combined our many years of expertise with Microsoft best practices

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Strategic partnership to drive self-sufficiency

Until recently, OneHealthPort’s platform was on-premises, hosted and maintained externally by a third-party provider. With the limitations of this technology, OneHealthPort was struggling to evolve their platform with the speed and agility they knew their users needed. One of the benefits of being a small company was an agile and proactive mindset – but despite the desire to change, they often found more roadblocks than opportunities.

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Building intuitive, game-changing experiences for both your business and customers, while cross-functional teams work closely with you to cultivate your in-house product capability.

Leveraging Microsoft 365 to scale

Republic's main call center is its operations hub. It handles about 10,000 calls each month from its numerous, unattended properties. Customers call to report broken credit card readers and gates that don't open, or to ask for instructions on how to insert their card properly. If there is broken equipment, it must be fixed as quickly as possible, both to limit revenue loss and to demonstrate Republic's accountability and commitment to providing a positive customer experience. Republic needed a solution to help expedite servicing its equipment.

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Understanding the relationship between employees, customers and technology

Provoke was engaged by The Co-operative Bank to produce current state service design blueprints that showed the customer journey across the different touchpoints with the bank. Through the use of service design methodologies, Provoke mapped out the customer motivations, goals and challenges associated with the joining, borrowing and help processes. All touchpoints between customers and The Co-operative Bank were explored from both staff and customer’s perspectives to understand how these interactions impacted on their experience.

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Cost reduction by moving to the Cloud

Provoke worked with Partners Life to move their systems to the cloud and implemented Office 365. Thanks to the flexibility of Microsoft Azure, Partners Life has easily digitized and stored their paper-based documents. Digitizing paper processes has removed more than $260,000 worth of mail-processing costs per year and made policy documents completely searchable. This has also improved customer response time and overall satisfaction.

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Driving new insights by unlocking new sources of value, new products and better decision making in real-time, amplifying opportunities for monetization, innovation and risk identification.

Turning data into insights

Through the application of AI technology, Provoke developed a state-of-the-art predictive maintenance solution for VTNZ that conceptually proved VTNZ customers could check a car model for common mechanical problems before purchasing or submitting it for a warrant inspection.

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